{"id":7538,"date":"2024-04-18T02:40:03","date_gmt":"2024-04-18T02:40:03","guid":{"rendered":"https:\/\/rutaalsur.co\/Principal\/?page_id=7538"},"modified":"2026-03-17T06:38:57","modified_gmt":"2026-03-17T06:38:57","slug":"radiacacionpqrs","status":"publish","type":"page","link":"https:\/\/rutaalsur.co\/Principal\/radiacacionpqrs\/","title":{"rendered":"Radica PQRSF"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7538\" class=\"elementor elementor-7538\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c365383 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c365383\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9370ace\" data-id=\"9370ace\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ec40ad5 elementor-widget elementor-widget-spacer\" data-id=\"ec40ad5\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1d109c elementor-widget elementor-widget-heading\" data-id=\"f1d109c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Atenci\u00f3n al Usuario<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c58fec elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"8c58fec\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25c3045 elementor-widget elementor-widget-spacer\" data-id=\"25c3045\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d3bd0db elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d3bd0db\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2346438\" data-id=\"2346438\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5a98ea0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5a98ea0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-a518fed\" data-id=\"a518fed\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ff29cd3 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"ff29cd3\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"text-decoration: underline;\">Radicar una PQRSF<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-531e608 elementor-widget elementor-widget-text-editor\" data-id=\"531e608\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Petici\u00f3n:<\/strong> Derecho reconocido por la Constituci\u00f3n a los ciudadanos, en virtud del cual estos pueden dirigirse a las autoridades en demanda de algo que estimen justo y conveniente. Toda persona tiene derecho a presentar una petici\u00f3n de conformidad con el art\u00edculo 23 de la Constituci\u00f3n Pol\u00edtica.<\/p><p><strong>Queja:<\/strong> Malestar o descontento por un servicio no prestado oportuna o eficazmente. Manifestaci\u00f3n de inconformidad sobre la conducta o acci\u00f3n irregular en la prestaci\u00f3n de servicios.<\/p><p><strong>Reclamo:<\/strong> Derecho que tiene todo ciudadano de exigir o demandar soluci\u00f3n referente a la atenci\u00f3n inadecuada u omisi\u00f3n de la prestaci\u00f3n del servicio. Es la manera de exigirle a la entidad que corrija la situaci\u00f3n que impide o atropella el ejercicio de los derechos o que mejore la calidad de un servicio. Manifestaci\u00f3n sobre la prestaci\u00f3n irregular de un servicio o sobre la deficiente atenci\u00f3n.<\/p><p><strong>Sugerencia:<\/strong> Es un consejo o propuesta que formula un usuario o instituci\u00f3n para el mejoramiento de los servicios de la Empresa.<\/p><p><strong>Felicitaci\u00f3n:<\/strong> Manifestaci\u00f3n de agradecimiento, satisfacci\u00f3n hacia los productos, servicios, programas y\/o servidores de la entidad.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-77e0b8c\" data-id=\"77e0b8c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8b12da0 elementor-widget elementor-widget-spacer\" data-id=\"8b12da0\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-0223e87 elementor-widget elementor-widget-button\" data-id=\"0223e87\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a href=\"https:\/\/rutaalsur.co\/formularios\/pqrs\/\" class=\"elementor-button-link elementor-button elementor-size-sm\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Radicar una PQRS<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8cdc2be elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8cdc2be\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-f44f63a\" data-id=\"f44f63a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8e98a06\" data-id=\"8e98a06\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Atenci\u00f3n al Usuario Radicar una PQRSF Petici\u00f3n: Derecho reconocido por la Constituci\u00f3n a los ciudadanos, en virtud del cual estos pueden dirigirse a las autoridades en demanda de algo que estimen justo y conveniente. Toda persona tiene derecho a presentar una petici\u00f3n de conformidad con el art\u00edculo 23 de la Constituci\u00f3n Pol\u00edtica. Queja: Malestar o [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-7538","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Radica PQRSF - Concesionaria Ruta al Sur<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rutaalsur.co\/Principal\/radiacacionpqrs\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Radica PQRSF - Concesionaria Ruta al Sur\" \/>\n<meta property=\"og:description\" content=\"Atenci\u00f3n al Usuario Radicar una PQRSF Petici\u00f3n: Derecho reconocido por la Constituci\u00f3n a los ciudadanos, en virtud del cual estos pueden dirigirse a las autoridades en demanda de algo que estimen justo y conveniente. 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